Crucial Conversations Tools for Talking When Stakes Are High 2nd Edition Revised & Updated

Master tense conversations with fresh, evidence‑based techniques that keep dialogue flowing, reduce defensiveness, and turn high‑stakes talks into collaborative problem‑solving sessions.

Brand: Kerry Patterson
MPN: 0071771328
ISBN: 1259005216
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Country of publication UNITED STATES
Dimensions 226 x 152 x 15 mm
Edition 2nd Edition
Format Paperback | 272 pages
Height 231mm
Imprint McGraw-Hill
ISBN 9780071771320
Languages English
Number of pages 244
Publication date 16 Oct 2011
Publication place New York, NY, United States
Publisher McGraw-Hill Education
Spine width 17mm
Status In Print
Weight 332g
Width 164mm